Feedback pages
Our counselling and resource feedback pages are structured to better guide new users on the usefulness and limits of services and resources.
Feedback and review collections are not used as testimonials. Everyone’s situation is different and our company does not intend to use a condition or situation of a customer to advertise to others in similar situations or conditions. Customers will never be requested from us to produce promotional content.
Services do not include prescribing or suggesting medication. Services do not include report writing or court statements or court appearances. Services are not intended to support or refute GP or medical help. Please see Terms and Conditions for further details.
We do not follow therapy models and do not intend to in the future. These services and resources are not intended as a replacement to Islamic studies. People with no Islamic knowledge can access our services and people with various levels of Islamic knowledge can either recognise the Islamic content or see it in their continuous study.
Our about page explains in detail the goals and reason put into the design and production of the company and services.
For the sake of improvement of services, feedback is appreciated and separated into positive and critical feedback. The FAQs and noticeboard may reflect issues raised and changes made so please do check these pages regularly.
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Positive feedback Add new comments to submit feedback. Comments will be held for moderation before made public. Moderation of comments is to ensure they are are respectful, clearly worded and relevant to the resources and services offered. Guidance Please specify the feature that your feedback targets. Feedback provided is not used to unfairly impact individuals.…
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Frequently asked questions If you did not find an answer to your question, please get in touch through the contact page or social media channel. Your patience and support is appreciated.
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Critical feedback Add new comments to submit feedback. Comments will be held for moderation before made public. Moderation of comments is to ensure they are are respectful, clearly worded and relevant to the resources and services offered. Guidance Please specify the feature that your feedback targets. The company aims to operate with fairness and not…
Book counselling or request Journal review
Our resources are designed to facilitate individual and personal reflection using Islamic framework.
Guided and in depth personal help are offered in our LIVE chat counselling sessions to listen and provide guidance to specific issues that customers face.
Journal entry review services are available to listen to a wider scope of customers face and have experienced. Journal entry review service is not limited by character or file size.
For more detail on our services please visit our services page.
Please be aware, that for our journal entry review services, payment is required in advance. Payment is then non-refundable once a manual read receipt has been sent. To request journal entry review services use our direct contact channels listed on our contact page.
New releases
For new content please view our notice board page for updates to services, policies or newly released resources. Our resource pages are open to comments to help encourage one another to begin processing the materials with their own perception and experiences.
All comments are held for moderation before published to protect the platform and users from ill-speech and irrelevant content.
Comments on resource pages that are either positive or critical feedback will be reassigned to the feedback pages.
Requests for specific new content are welcomed in the resource pages. Resources that are in development may be announced on the notice board page to allow users to see what is in production.
Efforts are taken to avoid spelling or grammatical errors but some may still occur. Feedback that is directed to these will not be taken as hostile content. Feedback that is specific to spelling and/or grammar, that also refers to specific page or pages, will be welcomed and will be acted on when available to do so.