privacy and support – online counselling

LETTERED PROVISION MERCHANT

cultivate balance


Service announcements and general message to customers. New content will be released and announced on this notice board page.


Same day booking available vie booking page

update: 22nd August 2025

The booking page now allows for same day booking and rescheduling with the reduced service times of 7 days a week to three days a week. This is to allow for more development time of resources. Three self workbooks are in development and will be available in the resource section once published.

LIVE chat SESSIONS NOW WITH ZOOM

update: 20th July 2025

The LIVE chat panel has been removed from the website and sessions will now be available through zoom meetings. Further details are available on the services page and the booking page.

Same day appointment banner

update: 6th April 2025

A new banner has been added to the website to allow for easy visibility of same day appointment availability for LIVE chat counselling services. The banner will be blank when same day appointments are not available and will be removed as soon as there are no slots available for the current day. Payment will be taken via WhatsApp (Telegram contact is no longer available so this cannot be used for booking same day appointments. Message the time that you would like to book between 7am and 11:30pm UK time and complete the payment process. Join the website LIVE chat panel at the time of your appointment and the counsellor will join you. See services page for further details.

opening hours update

update: 4th April 2025

Opening hours have been updated as prayer times have shifted. Opening hours have changed from 7am to 10pm to 7am to 11:30pm as seen on the book page and social media accounts. LIVE chat sessions are now available between 2pm and 5pm and no longer available between 5pm and 9pm. All timings are based on UK time and book page will convert these into your local time zone.

PRIVACY POLICY update

update: 23rd January 2025

Privacy policy page has been updated to reflect the new social media accounts available through our contact page.

contact update

update: 1st February 2025

Mobile contact number, Telegram contact and WhatsApp contact are temporarily unavailable and work is ongoing to restore these channels for contact. View our contact page for alternative contact methods. **Mobile messaging and WhatsApp have been restored and Telegram is no longer available.